Sustainability

At ProCook, we are committed to making our business more sustainable because we care about the future. We are on an exciting journey and have already made numerous changes to minimise our environmental impact

Our People

People are at the heart of our business and vital to our success. Their commitment, engagement and talent is crucial for fulfilling our purpose, living our values, protecting our culture, and our long-term growth.

We employ around 600 colleagues across the UK in our stores, support centre and warehouse operations. We recognise that people thrive in a welcoming culture where they feel respected, valued, and happy. Our commitment is to making ProCook an even better place to work for all.

We are proud to provide a great work environment that promotes diversity, inclusivity and personal development. When people can be their authentic selves at work, we know they feel and perform better.

We continue to be a Real Living Wage Employer, one of the few large retailers to be included in this scheme, and support colleagues giving back to local communities through our good causes days and charity partnerships.

Listening to our colleagues is key to continue improving our business; we seek feedback through quarterly colleague advisory panels and engagement surveys and as a result have been certified as a Great Place to Work™ for the third year running.

Our Values

Always do the right thing

We always with honesty and integrity and strive to do the best we can

Create a great place to work

Respect our colleagues & create an environment for them to grow

Obsessed with quality

We are obsessed with the quality of our products and service

Care for the community & planet

We are committed to reducing our environmental footprint and supporting local communities

Focused on value

Always striving to create beautiful, functional products at great value to our customers

Build a better business

Financially strong, resilient and continually looking for ways to improve

Our Colleagues

Our people bring our values to life and are key to our success and long-term growth.

  • We are proud to provide a great place to work.
  • Provide a welcoming and inclusive work environment where colleagues can be their authentic selves.
  • Champion diversity and inclusion, with a broadly equal gender pay, 72% of our managers are women.
  • Personal and professional development opportunities, learning platform Eloomi for all colleagues.
  • All colleagues are sent a ProCook welcome bag, with some of our core product ranges, encouraging reusable product use and discouraging single-use plastics in the workplace (after passing probation).
  • Competitive employee benefits, including a paid good causes day to volunteer for a chosen project or charity, great ProCook discount, flexible working and opportunities to grow.
  • All colleagues and their immediate family have access to our Employee Assistant Programme (EAP), with a 24/7 FREE confidential helpline with trained counsellors.
  • Trained mental health first aiders across the business.
Karol Lukasik, General Manager, Swindon
Karol Lukasik

General Manager, Swindon

"At ProCook, I'm empowered to build my own team of skilled staff members, mentor them, train and lead to success."

Marta Navas, E-commerce Director
Marta Navas

E-commerce Director

"When you join ProCook, you are instantly hooked from day one and you become part of the family."

Adam Sharpe, Head of Finance
Adam Sharpe

Head of Finance

"The team at ProCook are extremely friendly and supportive. It is a fast-paced environment where everyone is encouraged to do their best."

Daisy, Store Supervisor, Bristol
Daisy

Store Supervisor, Bristol

"I love interacting with our customers - you have to have knowledge of both your customers and your products to be successful in retail."

Georgia Allman, Product Stylist and Creative Assistant
Georgia Allman

Product Stylist and Creative Assistant

"I flourish working with other creative people in my job - I can learn from them and evolve my skillset."

Sophie Henley, Sustainability and Community Impact Manager
Sophie Henley

Sustainability and Community Impact Manager

"I love the relaxed inclusive culture, along with opportunities to make a positive contribution to the business, community, people and environment."

Oliver Woods Sheppard, Customer Service Shift Manager
Oliver Woods Sheppard

Customer Service Shift Manager

"In this role at ProCook, I have a great work-life balance. Everyone gets on with their job and everyone is able to be themselves."

Supporting local communities
  • Partnership with Life's a Beach charity to support the eradication of single-use plastic.
  • Work closely with local charities to provide opportunities for people struggling with barriers to employment.
  • Awarded the Gloucestershire Inclusive Employer Award (March 2022).
  • Offer onsite events and CV review workshops to develop young people's confidence and skills.
  • Provide T-level and work experience placements.
Life's A Beach

Life's a Beach

Young Gloucestershire

Young Gloucester

Food Cycle 15 Years

FoodCycle

Championing Diversity and Inclusion

Championing an inclusive workplace boosts wellbeing, enhances creativity, drives performance and attracts talent. By utilising inclusive practices, we foster a positive work environment for all ProCook colleagues.

LGBTQ+ and Allies Employee Network Group

In 2023 we launched our first Employee Networking Group, LGBTQ+ and Allies, led by colleagues.The group aims to provide a space for LGBTQ+ colleagues to feel less isolated, authentically express themselves at work and as a place for allies to show their support.

Through this group colleagues can learn and listen, raise awareness of LGBTQ+ issues, celebrate diversity and work towards a more inclusive workplace in three main ways:

  • Peer-to-peer support - championing inclusion, boosting confidence, raising issues to management.
  • Awareness raising - visibility, promoting a better understanding of LGBTQ+ inclusion.
  • Accountability - contribution to policies, feeding back concerns, suggestions for LGBTQ+ inclusion.

"I genuinely feel ProCook is a great company to work for and I'm so proud to get this group off the ground. These kind of support networks are vital for people who are struggling inside or outside of work and are a huge step in helping all colleagues feel safe and happy in their working environment."

Amelia Reynold

Rushden Lakes Store Manager, and heads up the LGBTQ+ and Allies Network Group

B Corporation Certified Best workplaces Large Organisations Living Wage Employer Disability Confident Leader